Key Features

Be My Guest is for hotel employées at the elementary and lower-intermediate levels who need English for their work.

The course focuses on everyday communicative situations so that hotel employees can understand and respond to the needs and requests of hotel guests during their stay. The course is also suitable for pre-service students.

Be My Guest meets the needs of the following personnel: receptionist, porter, bar person, chambermaid/room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress.

The 15 units deal with different work situations, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests\' problems, writing short e-mails and letters, suggesting places to visit, and explaining how things work. The focus throughout is on the language which hotel workers need to understand and use in their work.

Each unit is divided into two easy-to-use double page lessons. Students systematically practise speaking, listening, reading and writing, with regular consolidation of the new language in the lesson.

It consists of Student\'s Book, Teacher\'s Book and audio material on either cassette or audio CD.

Contents

1 Introductions   
2 The Check-in
3 The hotel bedroom   
4 The bathroom, the porter   
5 Services in the hotel
6 Location of facilities
7 Room services
8 Problems and solutions
9 Taking bar orders
10 In the restaurant (1)
11 In the restaurant (2)
12 Interesting places to visit
13 Enquiries
14 Using the phone
15 The check-out Personal job files Speaking practice Tapescripts Verb list